Your Responsibilities

• Organize and route incoming telephone calls
• Retrieve and oversee the sending of written business communications
• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
• Deliver outstanding, friendly customer service in a timely fashion- Strong communication and social skills
• Expertise in Communication Skills
• Solid understanding of Microsoft Word
• Deep understanding of Written Communication
• 2+ years’ experience of proven performance in a goal-driven & customer-focused environment desired
• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
• Excellent problem-solving skills
• A consistently positive approach to your work that is rooted in a businesslike professionalism
• Strong customer service and office administrative skills
• Experience with Microsoft Office required
• Strong computer skills including customer database systems
• Ability to interact effectively with internal and external partners and clients/customers